If you need to cancel your purchase online without any fees, you can only do so on the same day of the purchase by calling +57 315 621 2648 (hours: 8:00 a.m. and 9:00 p.m. Monday through Saturday and 8:00 a.m. to 12:00 p.m. on Sundays and holidays).
Reversals of online purchases that are in any of these cases:
For reversals, the Company will have 15 business days from the moment the necessary documents applicable to each case are received and approved. This complaint must be submitted within five (5) business days following the date on which the consumer was informed of the fraudulent or unsolicited transaction, or on which he should have received the product or received it defective or not corresponding to what was requested. See here decree 587 of 2016.
For these cases you must send to info@foods4kid.com, the attached form with the following information. (Download reversal request form):
Basis of the reversal request (the client must explain the reason for his request, in a clear, precise, timely and truthful manner).
If you require support from our customer service, contact us at 315 621 2648 or by email at info@foods4kid.com
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