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Feedback, Complaints, and Suggestions • Care Policies

In order to improve our services and processes, we provide channels and mechanisms to receive your requests, complaints, claims and/or suggestions.

Before submitting your PQRS, keep in mind the following concepts:

PETITION: It is the express request by the user for the company to carry out a specific action.

COMPLAINT: It is the manifestation of dissatisfaction by a user regarding the provision of a service or the conditions of a purchased good, the reasons that originate the complaint are not established as a commitment by the company.

CLAIM: It is a formal declaration regarding non-compliance that harms or violates a right acquired by the user and that was previously established by the company in its sales promise.

SUGGESTION: It is a comment submitted by a user in order to recommend improvement in some company process

 

CHANNELS TO PRESENT PQRS

  • Online form (HERE)
  • Telephone: Contact us at +57 3156212648 in the city of Bogotá
  • Email: Write to us at info@foods4kid.com 

 

Depending on the complexity of the PQRS received, a response will be given within a period of five (5) to fifteen (15) business days.