Returns and Exchanges Policy

EXCHANGES AND RETURNS:

The customer has a period of 10 business days from the date on which the carrier delivers your order to the address provided in the purchase to make returns.

You must notify us about the return before the 10 business days have elapsed through one of our customer service channels. The return must be sent by any means and the associated costs will be borne by the buyer. The shipping date that appears registered in the return guide must not exceed 10 business days from the initial receipt date.

Please note that products on sale or with a discount cannot be exchanged. In some cases, special conditions will apply that will depend on the dynamic or activity for which you are purchasing them.

To return the product, you can use the same packaging in which we delivered your order or use a packaging of your preference, however, it is important that the packaging is appropriate according to the nature of the product so that it cannot be affected during the transport process.

The product must be returned in optimal conditions, with no traces of having been used. Once the product is received in our warehouse, we will verify its condition and, based on the results, a new product will be sent to you or a coupon will be given to you for a new purchase.

You can choose between the following options:

• Exchange of the product (Subject to inventory availability at the time of the exchange). Exchanges can only be made for products with a value equal to or less than the original and the difference, if applicable, will be delivered in the form of a coupon for a new purchase. We will contact you to deliver it.
• If there is no availability for the exchange, the value of the product(s) will be delivered in a coupon for a new purchase.
• Coupon to make a new purchase (This coupon is valid for six months from the date of creation).
• Refund of money. (Only for requests for product quality).

These are the times for each of the options:

• The exchanges will be dispatched approximately in 3 business days after receiving the product in the warehouse and the same times as a regular delivery will apply.
• The coupon to make a new purchase will be sent approximately in 2 business days after receiving the product in the warehouse.
• Refund of money: Depending on the payment method you used for your purchase, the refund will be made through an electronic transfer or to your credit card. Partial refunds will be processed through electronic transfer.

Through electronic transfer, the process can take from 5 to 7 business days. The refund to your credit card can take up to 30 business days, this time is estimated and is subject to the internal process of the bank issuing the card. FOODS4KID SAS will not be responsible for deductions or withholdings of money for services that the financial institution may apply.

After receiving the product in our warehouse, we will send you a refund request form for you to fill out. Once we confirm receipt of this form, the time for your refund will begin to count.

In the event that your product does not meet the conditions for accepting the return, we will inform you by email of the reason why the exchange and/or warranty is not valid and the product will be returned to the initial shipping address.